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Covid – 19 Policy

Due to the constant changing advice regarding travel restrictions within Victoria, in the event of travel restrictions enforced by the Victorian State which prohibit people to travel within Victoria (Melbourne Metropolitan Area – Mornington Peninsula) at the time of their booking, our COVID-19 Policy will allow MyCoastline to work with you to find alternative travel times or a full refund less $200 administration fee.


Please note that if travel restrictions are eased which allow only a group from one household to travel to our properties and you are travelling with a group from different households which is not permitted, we can only offer a change of dates.

Any requests to cancel or amend bookings outside the COVID-19 Cancelation Policy will be referred to the MyCoastline Terms and Conditions – Cancellation, Amendment, and Refund Policy.


Please note that direct bookings on 3rd party booking platforms (i.e. Stayz, Airbnb, HomeAway, etc.) may differ and are bound by the policy included in the 3rd party booking platforms.




MyCoastline is committed to the safety of you and your family during your stay and have implemented the following requirements. The emergence COVID-19 has created a need for a COVID Safe Plan to help prevent its spread and safeguard travellers, property owners and our community and as such we have implementing a plan under current guidelines to manage and minimise the risks associated with COVID-19.

  • Victoria Services QR Codes are provided at each property it is mandatory that on arrival all guests check in via the QR Code supplied. It is also required that any visitors during your stay also check in via the QR Code. If you do not have the ability to check in via the QR Code please contact MyCoastline to register guests prior to arrival.
  • Implementation of a social distancing policy during check-in, check-out and occupancy by providing contactless check-in and check-out procedures and during occupancy communicating on minimising non-essential interactions at properties with staff, including maintenance teams unless urgent.  In the event of a requirement to attend the property by MyCoastline staff or maintenance providers all guests will be asks to social distance during this time under the guidance of MyCoastline.
  • Allowing 24 hours between stays, standard check-in and check-out times and avoid early arrivals or late departures to minimise the interaction with staff.
  • Encouraging guests to self-monitor for flu like symptoms, follow advice from health authorities regarding self-distancing while within the community, wearing appropriate face coverings, to seek medical assistance if required and to notify MyCoastline if flu like symptoms are observed or self-isolation is recommended by medical authorities.
  • It is recommended that guests consider travel insurance for their holiday plans in the event of unforeseen circumstances.
  • Additional requirements may be added under the advise of health and other relevant authorities and travellers will be notified accordingly.


  • Cleaning contractors will be required to use personal protective equipment including disposable single-use gloves and masks.
  • Cleaning equipment to be cleaned and disinfected before and after the use between the cleaning of rooms or areas.
  • Contractors to be trained on how to use, care for and properly dispose of personal protective equipment and the proper use of cleaning, disinfecting and chemical products and on safe waste disposal of items after use.
  • Prevent cross-contamination by using specific equipment by area (living room, bathroom and kitchen) and a process to start with lowest risk areas (bedroom, living room etc.) to highest risk areas (kitchen, bathroom) and ventilate the property during and after the process.
  • Define a cleaning checklist to ensure completion of services.

Prioritise high-touch surfaces such as:

  • Door handles and key safe
  • Controls and switches (e.g. light switches, cooktop and oven controls, remote controls, control panels etc.)
  • Bathroom sinks and taps, toilet flush buttons, toilet seats
  • Utensils, cutlery and crockery
  • Furniture such as chairs, tables and parts of the bed frames
  • Rubbish, recycling bins and any waste disposal containers
  • Cleaning equipment (e.g. vacuum cleaners, boom and mop handles)