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Terms & Conditions

MyCoastline Terms and Conditions

The use of this website and communications with MyCoastline Coastal Accommodation are subject to the following Terms and Conditions, Conditions of Use, Mornington Peninsula Short Stay Rental Accommodation Code of Conduct and House Rules. Please read the following carefully and call our office if you have any queries.

1. Bookings and Payment

1.1 Credit card details are required to “Secure and Guarantee” all bookings.  Secured and Guaranteed bookings will be processed as per the “Tariff and Payment Schedule” provided. 

1.2 Failure to make payment as per the “Tariff and Payment Schedule” may result in the cancellation of the booking and subject to the Amendments, Cancellation and Refund Policy. 

1.3 A booking fee of $50 applies to all bookings.

1.4 A 2.5% merchant fee is levied for credit card transactions.

2. Amendments, Cancellations and Refund Policy

2.1 Amendments and cancellations to bookings incur a $100 administration fee.

2.2 Cancellations 60 days prior to the arrival date incur a cancellation fee of 100% of total booking amount.

2.3 Cancellations 61 to 90 days prior to arrival date incur a cancellation fee of 50% of total booking amount.

2.4 Cancellations 91+ days’ prior to arrival date incur a cancellation fee of 25% of total booking amount.

2.5 Cancellations or refund requests by guests on arrival or during occupancy as a result of circumstances beyond the control of MyCoastline will not be refunded. 

COVID-19 UPDATE: All bookings made after 10 June 2021 which are effected by a corona virus and State Government restrictions are subject to the MyCoastline COVID-19 Policy. 

Please note that direct bookings on 3rd party booking platforms (i.e. Stayz, Airbnb, HomeAway etc.) may differ and are bound by the Cancelation and Refund policy included in the 3rd party booking platforms.

3. Security Deposit

3.1 A security deposit of $1000 is required 2 days prior to arrival in the form of a valid credit card in the guests’ name or deposited funds. For prestige properties or under special conditions the amount of the security deposit may vary. 

3.2 It is the responsibility of the guest named in the booking confirmation to ensure all guests and visitors are aware of the Terms and Conditions, Conditions of Use and House Rules during occupancy.

3.3 MyCoastline Coastal Accommodation has the authority to deduct monies from or retain the security deposit without notice to remedy any damages or repairs, replace missing household items, as a result of excess cleaning, the removal of garbage and debris from the property, to recover expenses as a result of excessive usage or as a result of breaches of the Terms and Conditions, Conditions of Use or House Rules.

4. Arrival/Departure and Key Collection Procedures

4.1 Key collection/return procedures will be supplied 24 hours prior to arrival upon processing of security deposit. Loss or replacement of keys will result in the retention of the security bond until charges are determined.

5. Number of Guests and Visitors.

5.1 Maximum number of guests (adults and children) permitted is specified in your booking details. It is expressly understood that under no circumstances a gathering of people exceeding the maximum number of guests confirmed is permitted at any time. 

5.2 A gathering of people exceeding the maximum number of guests permitted, parties, functions and alike on the premises are strictly not allowed. MyCoastline reserves the right without notice to terminate the tenancy, evict guests and visitors and retain the security deposit without notice.

5.3 It is understood that guests and visitors comply with Local, State and Federal Regulations and Laws and any breach may result in deductions and/or forfeiture from the security deposit or eviction.

5.4 It is accepted that under no circumstance are guests permitted to erect swimming pools, camping equipment, park caravans or alike on the property which will constitute grounds for re-entry, eviction and forfeiture of security bond.

6. Furniture and Effects at the Property.

6.1 Guests or visitors may not remove any furniture or effects from the property.

6.2 Furniture must not be moved from its original position to avoid damage.

7. Liability.

7.1 Guests or visitors agree to indemnify MyCoastline Coastal Accommodation and its representatives from any claim for loss of personal effects, financial damage direct or indirect, public liability claims including death and personal injury.

7.2 MyCoastline will not take responsibility for personal belongings or items left at properties on departure.

7.3 It is recommended that all guests and visitors purchase travel insurance to protect against loss of belongings, cancellations, injury and death.

7.4 Property managers will endeavour to describe the property and its position to the best of their ability and in good faith. We do not take any responsibility for incorrect descriptions or omissions and will not be held liable should the property not match your expectations.

7.5 Properties are available for inspection by appointment only.

8. General Conduct.

8.1 Providing misleading or false information will result in cancellation of booking and forfeiture of security bond.

8.2 Smoking is not permitted inside the property and will result in the forfeiture of the security deposit. Cigarette butts are to be disposed of correctly or an excessive cleaning fee will be charged at $45.00 per hour.

8.3 Guests will immediately report any failure of services (i.e. electricity, water, gas etc.), breakages, damage to the property or repairs required to MyCoastline.

8.4 Guests must at all times maintain the property in a clean and tidy condition during occupancy and on departure leave the property in a clean and tidy condition including – washing and storing all cutlery, glassware and crockery, removing all food items from the fridge and pantry and removing all rubbish from the property. Any additional cleaning will be charged at $45/hour (min 2 hours) and deducted from the security deposit.

8.5 Guests and visitors must not create noise which is of nuisance or offensive to neighbouring properties. Noise levels must be kept to a minimum between 10pm and 10am and during arrivals and departures throughout the occupancy. A nuisance to adjoining or neighbouring properties will result in the eviction of guests and visitors and forfeiture of security deposit without notice.

8.6 Guests and visitors when departing the property must securely lock doors and windows and switch off all heating or cooling devices, lighting, appliances and water to conserve resources and avoid damage.

8.7 Animals are not permitted without prior written permission; failure to comply will result in the request to remove the animal from the property, eviction, additional cleaning fees and loss of security deposit. Where permission is granted for “pet friendly” properties conditions apply.

8.8 Barbeques are to be cleaned after use and covered failure to clean the barbeque will incur and additional cleaning fee of $50.

8.9 Do not flush foreign objects into the septic or treatment systems; any damages may result in the guest and visitors being liable for any repair costs.

9. Right to Inspect the Property and Re-Enter the property.

9.1 Properties are patrolled during occupancy in the event of a reasonable cause to attend the property by a representative of MyCoastline an administration fee of $100 will be deducted from the security deposit

9.2 If the property manager or its representatives has reasonable grounds to believe that the property is being damaged, at risk or guests and visitors are in breach of the Terms and Conditions, Conditions of Use or House Rules the property manager has the right to inspect the property, vacate the property of guests and visitors and retain the security deposit.

9.3 Property condition reports are completed prior to arrival and guests are asked to thoroughly inspect the property on arrival and report any damage or breakages immediately. Condition reports are available on written request within 48 hours of arrival date.

10. Departures.

10.1The property must be vacated and keys returned as per instructions. Failure to depart at the designated time will authorise MyCoastline to levy a re-scheduling charge of $45 per 30 minutes until the departure of all guests and visitors.

10.2 Excess rubbish or debris is to be removed on departure. All garbage is to be disposed of in the appropriate bins and any excess garbage/ debris removed from the property. The removal of any trash, garbage, debris or alike by MyCoastline Coastal Accommodation from the property will incur a minimum charge of $150 and will be deducted from the security deposit.

10.3 The property must be returned to its pre arrival condition and disputes relating to cleanliness, damages, breakages or rubbish removal will not be entered into.

11. Cancellation by the property provider.

11.1 In the event that that the property is withdrawn by the property owner, MyCoastline Coastal Accommodation will endeavour to locate a property of equivalent specifications. However, should the alternative property be unavailable or unsuitable, the guest will receive a full refund.

12. Problems and complaints.

12.1 In the event of a problem or complaint you must inform MyCoastline immediately so management has the opportunity to rectify the situation as quickly and efficiently as possible within reasonable time. Failure to follow this procedure may hinder the ability to rectify the problem or complaint and will extinguish any claim for compensation.  

12.2 Forward all correspondence in writing to

I, the user have read, understand, and accepted the Terms and Conditions, Conditions of Use, and House Rules relating to the use of the MyCoastline Coastal Accommodation services as set out above.